FAQs
Why would I choose a Standard account?
I would like to purchase something at a 35% discount from retail and do not want to purchase a color ring at
this time to future match clients.
Why would I choose a Premium account?
I am interested in purchasing at 50% off retail to maximize profit and increase revenue for my business.
How do I purchase a Premium account?
Contact our sales team to go over your options or questions. We have several packages available that you can
select. If you are ready today, select your package option under the _______ tab.
What are some benefits to the Premium account?
There are several benefits to being a Premium account holder. We partner with you to drive sales to your
salon by listing you on our website as an authorized salon, offer extended exchanges and returns and much
more.
How do I sell to my client?
Schedule a consultation with your client to color match her and help her choose her products. Schedule a
follow up appointment once products are received to fit her and finish the consultation to go over fit and
care instructions.
**We do not allow online sales of any kind and each sale must involve a consultation**
**We do not allow online sales of any kind and each sale must involve a consultation**
What else do I need to do?
Once you select which account you would like, we ship you your product and take it from there.
There are no fees, no minimum sales of any kind. You can purchase as little or as much as you like. You can upgrade your account from Standard to Premium at a later date, but you will always have an account with us.
There are no fees, no minimum sales of any kind. You can purchase as little or as much as you like. You can upgrade your account from Standard to Premium at a later date, but you will always have an account with us.
What do I charge the client?
Our minimum suggested retail is listed on your pricing sheets. Premium accounts will be able to make 100%
profit on each sale by purchasing products at 50% off retail. You may charge more than retail but not less.
Some salons/stylists charge more than the suggested retail to cover costs of customization, shipping, etc.
Some salons/stylists charge more than the suggested retail to cover costs of customization, shipping, etc.
How do I take payment from the client?
We require credit card payment for the products at the time of purchase. You can take payment from the
client in any form you choose. Some common methods of payment are Venmo, Square or Apple Pay.
Should I make the client pay for the products first?
How you process payments from clients is your choice and can be suited to your needs. Some salons/stylists
take full payment, others a non refundable deposit. Keep in mind that you are responsible for shipping
charges for any returns or exchanges.
Are there forms that I can give to my clients?
We do not have any standard pricing or forms that can be given to the clients due to the variability of each
salon/stylist business. Some salons/stylists may include customization of the extensions in their pricing,
while others may have an upcharge for this service.
How would I order products for my clients?
After your consultation with your client to properly color match with our color swatch, you simply log onto
our website to order items and select shipping. We ship your order directly to you.
How are products shipped?
We ship with FED EX Monday through Friday. Shipping times reflect business days only and we have options
from ground shipping to Next day shipping. Select your shipping option at the time of your order.
How fast will I receive my items?
Ground shipping is an estimate and can vary depending on location. Some areas can be up to 7 business days
or longer. If you are needing an item quicker, please select an expedited option.
**items ordered (in stock) before 2 PM PST will ship the same day. Items ordered after 2 pm PST will ship next business day**
**items ordered (in stock) before 2 PM PST will ship the same day. Items ordered after 2 pm PST will ship next business day**
What does shipping cost?
One item | 2 items | 3 or more | |
---|---|---|---|
Ground | $15 | $20 | $25 |
Express-3 day | $25 | $30 | $35 |
2 day | $35 | $40 | $45 |
2 day AM-noon | $45 | $50 | $55 |
Overnight | $60 | $65 | $70 |
Priority Overnight-noon | $80 | $85 | $90 |
Can I track my order?
You will receive an email confirmation with your FED Ex tracking number included when your order has
processed and shipped. If you have any questions, contact our customer service team at 1-800-220-0906
What is the color ring?
Our color ring is your main tool to accurately color match clients each time. 49 swatches of our 12 inch
tape in hair ensure accurate color matching for all your extension clients. 23 Regular colors, 7 Balayage
colors, 9 Rooted and 10 Prism colors.
How do I know what product the swatch is available in?
Our color ring is labeled at the top tab of the swatch to indicate what items are available in that color.
What if my client does not match my color swatch?
Although our color swatch has several colors, not all clients will match exactly. Keep in mind, the swatch
is a small slice of hair and the overall look of the extension can appear slightly darker due to the density
of the hair.
The color ring is a guide to correct color matching, but all extensions are hand colored and some normal variations can occur.
The color ring is a guide to correct color matching, but all extensions are hand colored and some normal variations can occur.
Can I color the extension?
Yes you can deposit color and or tone the extensions. We always recommend doing a test strand.
Tips for Custom Coloring HALOCOUTURE Extensions
Tips for Custom Coloring HALOCOUTURE Extensions
- 10 Volume and Under
- Deposit ONLY
- Apply color on slightly damp hair for even distribution
- No Lifting, No High-Lift Tint, No Bleach
- ALWAYS TEST STRAND
- And yes, you can cut them
What product will work best for my client?
Many variables will help you determine what product would work best for your client. Our customer service
team is happy to help with questions that may help walk you through that process.
How long do the extensions last?
Human hair extensions do not have a guaranteed time from when they will last. Depending on how often the
piece is being worn as well as the aftercare given helps extend the life of the Halo.
How should the Halo be washed?
We recommend that you retail our extension Hair care Products to your clientele. HALOCOUTURE® Extension Care
Products were developed and tested to protect the keratin seal. Packed with Anti-Aging ingredients that help
maintain shine, preserve color, and extend hair’s youthful condition.
Hair Extensions are no longer living and do not receive the natural oils from your scalp, which means the products in our shower are not safe or effective. Washing infrequently helps maintain the keratin seal. Hanging up to air dry is preferred. We do not recommend blow drying.
Hair Extensions are no longer living and do not receive the natural oils from your scalp, which means the products in our shower are not safe or effective. Washing infrequently helps maintain the keratin seal. Hanging up to air dry is preferred. We do not recommend blow drying.
Can I curl the extensions?
Yes, the extensions can be curled and straightened. Keep heat settings low and we recommend using our heat
protection serum in our Hair care line.
What if I need to exchange an item?
Contact customer service to receive a return form that is required to send back with your item. Once we
receive the item in office, please allow 1-2 business days for exchange.
**products need to be brand new in package, no alterations of any kind and never tried on clients head**
Standard accounts 14 days only
Premium accounts 90 days
**products need to be brand new in package, no alterations of any kind and never tried on clients head**
Standard accounts 14 days only
Premium accounts 90 days
What if a client cancels their order?
Premium accounts have 90 days to return an item. All returns will be processed to Halocouture account
credit. No refunds to credit cards. Standard accounts- NO returns
Do you have samples for the clients to see?
Yes! We have up to 6 different pre selected colors options to choose from in our sample pieces.
Are the Hair samples the same as the Retail Halos?
The hair samples are 100% Remy Human Hair and are exactly what the client would receive. The difference is
they are marked samples and do not come with a retail box.
Can I sell the sample Halos?
No. Samples are meant for display purposes only and marked as samples in the tag and are priced well below
premium pricing.
Will the samples help with sales?
Yes! Samples are the best way to market Halo to your clients. Seeing the instant transformation that wearing
a Halo makes is the best way to market and retail Halocouture.
Clients have a difficult time envisioning what a miracle wire is, how a halo fits and how amazing the quality of a Halo is without actually seeing an actual Halo.
Clients have a difficult time envisioning what a miracle wire is, how a halo fits and how amazing the quality of a Halo is without actually seeing an actual Halo.
What is the Display?
The Display is composed of a photo graphic/shelf/rack as well as 6 pre-selected samples and hangers to
display your Halo samples.
Can I customize the Display?
Yes! You can choose from one of our three graphics (A, B or C)
The hair samples that come with the Display are preselected and are not customizable. We have chosen our best selling colors and lengths and ensured a variety of lengths and colors available for the client.
The hair samples that come with the Display are preselected and are not customizable. We have chosen our best selling colors and lengths and ensured a variety of lengths and colors available for the client.
How will the Display help with sales?
The display is the best way to market Halocouture in your salon/suite. The eye catching graphic brings
attention from the client that is in the salon to purchase Halocouture as well as the client that is in the
salon for other services (color, cuts, etc.) driving sales effortlessly.
The Display does the work for you.
The Display does the work for you.
Where can I see some videos on fitting, customizing, etc?
We have many videos to help you with your clients. Please see the following links to check out our videos
and photos to help you get started.
https://halocouture.com/pages/videos
https://www.youtube.com/watch?v=YpA-J_AG0fI
https://halocouture.com/pages/videos
https://www.youtube.com/watch?v=YpA-J_AG0fI
What happens if my client needs a new hook and wire?
There will always be a hook and wire on the Halo itself and also a back up hook and wire in the box. If
clients need additional hooks and wires, we can provide them to you at a nominal fee.
Are you on social media?
Yes, please follow us on Instagram and watch for any announcements or promotions
https://www.instagram.com/halocoutureextensions/?hl=en
https://www.instagram.com/halocoutureextensions/?hl=en
Where can I find marketing/advertising materials?
We send you promotional materials at the time of your account opening, with product catalog and some
marketing materials. Feel free to screenshot any digital items to help promote your partnership with
Halocouture. You can also pull text from our website to describe any of the products you need information
about. Pull videos from our youtube channel or Instagram, just click share on the video you want and then
click embed - you will get the code to place the video on your site.
What is the salon locator?
All authorized salons are listed on our website for the client to reach you to purchase.
All calls into our office from clients are always referred out to a salon in their area.
You can customize what you would like to have listed on our locator (Instagram, appointment scheduler, etc) but it is not a requirement that you be listed. Just let us know what you prefer.
All calls into our office from clients are always referred out to a salon in their area.
You can customize what you would like to have listed on our locator (Instagram, appointment scheduler, etc) but it is not a requirement that you be listed. Just let us know what you prefer.
Are Halocouture products ethically sourced?
Halocouture has been and remains committed to the ethical sourcing of hair extension products and human
rights in our supply chain. All suppliers are required to sign and abide by our Supplier Code of Conduct
which expressly forbids forced labor, forced donations, child labor and violations of human rights.
For further information, please contact our customer service team at 1-800-220-0906
For further information, please contact our customer service team at 1-800-220-0906
More questions?
Our customer service representatives are available Monday through Friday from 7 am to 5 pm PST to help in
any way. We also have an education team to help with any questions about customizing your products.