Return Policy

HALOCOUTURE offers a thirty (30) day return period* on unopened and unused hair extension products  that are in factory condition (with the exception of merchandise on Final Sale). Customers have 30 days from the day they ordered the goods to fill out a return/exchange request on unopened/unused goods that are still in factory condition. Instructions on completing a return are below. All returns will be put back on your account in the form of a credit less any applicable restocking fee(s).  In addition, Customer is responsible for any shipping charges associated with returning product to HALOCOUTURE.

*Premium Accounts have an extend return/exchange period of up to 90 days from date of purchase on unopened and unused hair goods that are in factory condition.

 

TO REQUEST A RETURN ON UNOPENED/UNUSED MERCHANDISE

1. All returns must be within 30 days of the date of purchase. Customer must fill out the return link to request a return on unopened, unused product that is in factory condition.
2. All items being returned are subject to a 15% restocking fee per item.
3. Customer must complete an RMA Form and insert it in the box with product being returned along with their original invoice.
4. The returned product  must be received in the HALOCOUTURE warehouse within 30 days from completing and submitting  the return request. 
5. Once the return is received in our warehouse, it will be inspected to ensure the returned product is unopened, unused, and  in factory condition.  This process can take up to 7 business days from the day the returned product is received at the HALOCOUTURE warehouse.
6. Upon completion of inspection, the customer’s account  will be credited.

 

START AN ONLINE RETURN