Frequently Asked Questions (FAQ) – HALOCOUTURE

What is Remy Hair?

Remy hair is the finest quality human hair available on the market today. Remy Hair refers to human hair that retains the cuticle layer, the outer most part of the hair strand, flowing in the same direction, flowing the way hair does naturally. The delicate process which maintains the cuticle in hair wefts is the key advantage of Remy hair keeping it soft and silky, smooth and shiny, long-lasting and tangle-free. Simply put, Remy Hair is gorgeous hair! And we have selected the very best among the Remy hair choices.

Return Policy

Due to Human Hair industry standards, the HALO^® Extension is a Final Sale product with no refunds or returns.

Will extensions damage my hair?

We cannot speak for all extension products on the market, but we can confidently say that HALOCOUTURE^® Extensions will NOT damage your hair. In fact, there is no complicated and lengthy process, no weaving, no clips, no glue. HALOCOUTURE^® Extensions easily attach with a miracle wire that is quickly customized to fit your head in just a few short minutes. The great news is that there is no sacrifice in quality or quantity. Now you have a real alternative that is truly quick and easy with the same satisfying results. You get a full, gorgeous head of hair in one HALO^® Extension without any of the concerns of damage to your natural hair.

Can I perm my HALOCOUTURE^® Extensions?

We do not recommend perming your HALO^® Extension. Perms can be harsh and this could possible dry out or ruin the HALO^® Extension. The HALO^® Extension is 100% Remy Human Hair, but because it is not getting the same natural nutrients as your natural hair, perming chemicals may not react well with the HALO^® Extension or be as forgiving as your natural hair.

How long will my HALOCOUTURE^® last?

Depending on how often the piece is being worn as well as the care given to the HALOCOUTURE^® Extensions, it should last 9 months or longer. Being that this is a Human Hair product there is not a guaranteed time frame that the HALO^® Extension will last. This is an estimate based on the best quality care being given to the HALO^® Extension.

I’ve never worn extensions. Aren’t extensions expensive and require a long term maintenance commitment?

You can beautifully transform your look with the rich fullness, silky texture and stylish design you have always dreamed about. Many other extension products require you to initially sit in a chair for 7 hours and require a substantial investment, only to have to return every 4 months for maintenance which is also costly. With HALOCOUTURE^® Extensions, you visit the stylist to get color matched, spend 10 minutes getting fitted and another 30 minutes to have the stylist blend your HALOCOUTURE^® Extensions and you are set! No costly maintenance fees! And you can wear your extensions over and over!

How will my HALOCOUTURE^® Extensions stay on without clips, or bindings?

Please refer to our Instructional Video: “How To Fit Your Extensions”. Your HALOCOUTURE^® Extensions is custom fit and sits on top of your head like a HALO^®. The miracle wire sits about an inch to three inches behind your hairline and the back of the hair extensions slides down just under the occipital bone. The perfect fit will be snug and comfortable and will ensure no movement of the HALO^® Extension. After you gently pull your hair out and over to cover your entire HALO^® Extension, including the miracle wire, the weight of your hair lying on top of the HALO^® Extension, will keep it secure and in place. You will be able to shake your head without your extensions coming off.

Can I wear a HALOCOUTURE^® if I already have Extensions?

Yes, you can certainly wear multiple extensions at the same time. Keep in mind, each of our extensions have over 100 grams of 100% Remy human hair, which is the equivalent of a full head of hair. That said, you can enjoy double or triple the luxurious volume that you would achieve with multiple extensions if you so desire. Please work with one of our Authorized Salons to get fitted and have them expertly blend the extensions perfectly.

Can I color my HALOCOUTURE^® Extensions?

Yes, you can deposit color. Because HALOCOUTURE^® Extensions are 100% Remy human hair, you or your stylist may color as you would your own hair. However, since some color brands may work differently, we recommend you test the color with a few strands in a discrete area of the HALO^® Extension first. Note, some colorists have found that washing and air-drying the HALOCOUTURE^® extensions prior to coloring helps the hair take the color more effectively. We do not recommend stripping the HALO^® Extension of color (bleach or lightening). We can not guarantee the outcome of this and it could dry out the HALO^® Extension or possibly ruin it.

PRISM Tape-In Extensions are not color safe (they are made with 70% Remy human hair and 30% synthetic hair) we do not recommend coloring any of the PRISM Tapes.

Can I style & blend my extensions?

Yes, because HALOCOUTURE^® Extensions are 100% Remy human hair, you or your stylist may style as you would your own hair. For stylists: if your client has long layers you may want to texturize and layer the HALO^® Extension while your client is wearing it. If your client has a blunt hairstyle, you may need to texturize and layer your client’s hair and then texturize and layer the HALO^® Extension while it’s on your client’s head.

Can I sleep in my Extensions?

Because your HALOCOUTURE Extensions are so simple to remove and put back on, we recommend that you remove your HALO^® Extension and hang it up prior to going to sleep to best preserve its custom style. Then you can quickly and easily wear your HALO^® Extension again upon waking. In the event you may fall asleep while wearing your HALO^® Extension, it will not harm you or your HALOCOUTURE^® extensions.

Can I swim in my Extensions?

It is not recommended to swim in your HALOCOUTURE^® Extensions primarily because it does not use weaving, clips or glue to directly attach to your existing hair. HALOCOUTURE^® Extensions are designed to fit snugly on your head and be held in place securely with the aid of your existing hair. If you submerge your head in water, the extensions may float up off your head similar to the way it’s designed to be removed.

What if my item is back-ordered?

Occasionally, HALOCOUTURE^® Extensions may be out of stock for immediate processing and shipping. Any item on backorder has a limited time to be cancelled from your order at no charge as long as processing has not started on that item. Once processing has started on the item, then our Return Policy would apply.

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit Afterpay website.

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Installments with Afterpay?

Installments with Afterpay can only be applied to purchases made on Halocouture.com website.

Payment options depend on purchase amount.

an I use Installments with Afterpay? if I'm an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.

For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered pursuant to delivery time frames presented by Halo Couture after you complete your order online.

s there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on halocouture.com using installments by Afterpay.

Are there products that are not eligible for purchase using Installments with Afterpay?

There are certain items that are restricted from purchase using Afterpay.

How do I return or exchange an item purchased using Installments with Afterpay?

Subject to Halo Couture's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Halo Couture's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What happens if I don't pay my Afterpay instalments on time?

You will be prevented from using Afterpay and you may be charged a late fee.

What happens if i have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed.

If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.

Does Afterpay charge interest?

Pay-in-4 purchases are always interest-free.

Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

Cash App Pay FAQs

What is Cash App Pay?

Cash App Pay is a fast and simple payment method that allows Cash App customers to pay for purchases either by scanning a simple QR code or by tapping Cash App Pay at checkout to be redirected to Cash App. Cash App Pay is only available when you shop online.

How do I use Cash App Pay online from my desktop?

1. Select Cash App Pay as your payment method during checkout.
2. Hold your mobile phone camera or Cash App’s QR scanner over the QR code
generated on your desktop to scan it.
3. Follow the prompts on your mobile device to complete the transaction.

How do I use Cash App Pay online from my mobile device?

1. Select Cash App Pay as your payment method during checkout.
2. You will be redirected to Cash App
3. Follow the prompts on your mobile device to complete the transaction.

How do I use Cash App Pay in stores?

Unfortunately, Cash App Pay is not yet available in Halo Couture stores.

Where do Cash App Pay funds come from?

Cash App Pay will first attempt to debit the customer’s stored balance. If the balance doesn’t cover the transaction total, 100% will be charged to a linked debit card.

Can I use Cash App Pay if I am an international customer?

Cash App Pay is only available in the United States at this time.

How can I return an item I purchased with Cash App Pay?

Cash App Pay returns follow our standard return policy. Cash App Pay transactions
originating from the stored balance in the app will be refunded to the customer’s Cash App account balance. Cash App Pay transactions originating from a linked debit card or bank account will be refunded to the original card or bank account.

How do I request a Cash App Pay Refund?

Customers seeking a refund for their Cash App Pay payment must request a refund from the merchant directly. Should the merchant refund the transaction, it can take up to 10 business days for Cash App to receive the refund. As soon as Cash App receives the refund, the funds will automatically appear in your Cash App balance or linked debit card. If you have any questions before 14 days have passed, please reach out directly to the merchant. If the refund does not appear within 14 days, please reach out to Cash App.

How do I contact Cash App customer support?

To speak to a Cash App Support representative, please contact support through your Cash App or cash.app/help.

To contact Cash App Support through the app:

1. Tap the profile icon on your Cash App home screen
2. Scroll down and tap Cash App Support
3. Tap Something Else
4. Navigate to your issue
5. Tap Contact Support

To contact Cash App Support on the web:

1. Navigate to cash.app/help
2. Scroll down on this page and click the “Contact Support” link at the bottom of this page.
3. Login
4. Navigate to your issue

How can I learn more about Cash App or Cash App Pay?

Go to cash.app/help.